Privacy Policy
Last updated: August 2026
1. About This Privacy Policy
Office Rescue Solutions respects the privacy of people who visit our website, contact us, request a service, purchase a product or otherwise communicate with us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and how you can contact us regarding your information.
2. Information We May Collect
Depending on how you interact with Office Rescue Solutions, we may receive information such as:
Name
Email address
Mobile or WhatsApp number
Business or organization name
Details of your work requirement or problem
Information contained in files or documents that you voluntarily provide for a service
Payment-related information or transaction references when you make a payment
Communications you send to us by email, WhatsApp, contact forms or other channels
We aim to collect only information that is reasonably necessary for the particular enquiry or service.
3. How We Collect Information
Information may be provided directly by you when you:
submit an enquiry through our website;
contact us by email;
contact us through WhatsApp;
request a quotation;
request a Rescue Consultation;
purchase or request a ready-made product;
provide files or documents for a project; or
communicate with us about an existing project.
Some basic technical information may also be collected automatically by the website or its hosting/service providers, depending on the tools and settings enabled on the website.
4. Why We Use Your Information
We may use your information to:
respond to your enquiry;
understand your business problem or requirement;
prepare quotations;
provide requested services;
communicate with you about a project;
arrange consultations;
process and verify payments;
deliver completed work;
provide modifications or support related to a completed service;
maintain business and transaction records;
improve our website, services and customer experience; and
comply with applicable legal or regulatory requirements.
We will not use your information for a purpose unrelated to the service or communication for which it was provided unless permitted or required by applicable law or you provide the necessary consent.
5. Customer Files and Business Information
Some Office Rescue services may require customers to provide Excel files, reports, documents, business information, employee information, financial information or other work-related materials.
We use such information only as reasonably necessary to understand and complete the agreed work.
Customers should provide only information that is necessary for the requested service and should have the appropriate authority to provide any third-party or business information supplied to us.
6. Confidentiality
We understand that the information provided for a business problem or project may be confidential.
We will take reasonable measures to protect customer information and will not intentionally disclose customer-provided business information to unrelated third parties except where:
disclosure is necessary to provide the requested service;
the customer has authorized the disclosure;
disclosure is required by law; or
disclosure is necessary to protect our legal rights, security or legitimate business interests.
7. Communication
If you provide your email address, phone number or WhatsApp number, we may use it to:
respond to your enquiry;
discuss your requirement;
send quotations;
provide project updates;
request information required to complete your work;
communicate delivery details; or
provide service-related support.
We do not intend to send unrelated promotional communications simply because you contacted us about a service.
8. WhatsApp and Third-Party Services
If you choose to contact Office Rescue Solutions through WhatsApp, your communication will also be subject to WhatsApp's own terms and privacy practices.
Similarly, services such as website hosting, email, cloud storage, online document viewing or other technology platforms may process information as necessary to provide their services.
We use such services for legitimate business purposes and take reasonable care when selecting and using third-party platforms.
9. OneDrive and Online Product Previews
Some Office Rescue Solutions products and sample materials may be displayed through Microsoft OneDrive or another online document-viewing service.
Information associated with accessing those services may be processed by the relevant service provider according to its own policies.
We do not ask visitors to provide personal information merely to view publicly shared product previews unless the relevant platform requires it.
10. Cookies and Website Technologies
Our website or its hosting/service providers may use cookies or similar technologies for purposes such as:
website functionality;
security;
performance;
visitor experience; and
understanding how the website is used.
The exact cookies and technologies used may change as website features and third-party services are added or removed.
Where consent is required for a particular type of cookie or tracking technology, we will provide the appropriate controls or notice.
11. Sharing of Personal Information
Office Rescue Solutions does not sell or rent customer personal information as a business practice.
Information may be shared with service providers or technology platforms only where reasonably necessary for purposes such as:
website hosting;
email communication;
cloud storage;
document delivery;
payment processing;
website functionality; or
other services required to operate the business.
We may also disclose information where required by law or to protect our legal rights, security or property.
12. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive information through ordinary email, WhatsApp or website forms.
13. How Long We Keep Information
We retain information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, handling support, maintaining business records, resolving disputes and meeting applicable legal or accounting requirements.
When information is no longer reasonably required, we may delete it or otherwise dispose of it securely, subject to applicable legal requirements.
14. Your Privacy Choices and Requests
You may contact Office Rescue Solutions if you want to:
ask what personal information we hold about you;
request correction of inaccurate information;
ask about how your information is being used;
request deletion where applicable; or
withdraw consent where processing is based on consent and withdrawal is legally available.
We will consider and respond to such requests in accordance with applicable law.
The DPDP framework provides for rights and mechanisms concerning personal-data processing, including consent and withdrawal, subject to the Act and applicable rules. MeitY
15. Children's Information
Our services are intended for businesses, professionals and general customers.
We do not knowingly seek personal information from children for purposes unrelated to providing a requested service.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, technology or legal requirements change.
The latest version will be published on this website with the “Last updated” date shown at the beginning.
17. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
Office Rescue Solutions
Email: contacts@officerescuesolutions.in
WhatsApp: Available through the WhatsApp contact option on this website.
