1. About Office Rescue Solutions
Office Rescue Solutions provides practical business support and problem-solving services, including Excel and data solutions, office automation, business process solutions, documentation, ready-made business tools and customized business solutions.
2. Enquiries and Requirements
Customers may contact Office Rescue Solutions through the website, email, WhatsApp or other available communication channels to explain their requirement or business problem.
An enquiry does not automatically create an order or service agreement.
We first understand the customer's requirement and, where necessary, discuss the scope of work, expected deliverables, timeline and estimated cost.
3. Pricing and Quotations
Prices displayed on the website are starting prices and are provided for general guidance.
The final price for a customized service may vary depending on:
complexity of the requirement;
amount and condition of data;
level of customization;
automation requirements;
number of reports, sheets or deliverables;
time required; and
additional requirements requested by the customer.
A final quotation or agreed price will be communicated to the customer before the project is confirmed.
4. Confirmation of Work
A project or service is considered confirmed when the customer accepts the agreed scope and price and completes any payment or advance payment required to begin the work.
Work will be carried out according to the scope and requirements agreed with the customer.
5. Payment and Final Delivery
Payment instructions will be provided after the service, scope and price have been agreed.
For customized projects, Office Rescue Solutions may require an advance payment before work begins.
The full agreed project amount must be paid before the final completed work is delivered to the customer.
Where an advance payment has been made, the remaining balance must be cleared before final delivery.
6. Cancellation by the Customer
Once a project has been confirmed and payment has been received, cancellation by the customer does not automatically entitle the customer to a refund.
If the customer cancels after work has commenced, amounts already paid may be retained against work completed, time spent and resources committed to the project, subject to any rights or remedies that may apply under applicable law.
Any cancellation request will be considered based on the stage of the project and the specific agreement made with the customer.
7. Delivery
The expected delivery timeline will be communicated when the project is confirmed.
Delivery time may depend on the complexity of the project and the timely availability of information, files, data or clarification from the customer.
Delays caused by incomplete information, late responses or customer-requested changes may affect the delivery timeline.
8. Seven-Day Modification Period
After delivery of the completed work, the customer may contact Office Rescue Solutions within 7 calendar days if a modification or correction is required in relation to the originally agreed requirements and scope of work.
This 7-day period is intended to allow the customer to identify reasonable corrections or modifications related to the work originally agreed.
9. Additional Requirements and Charges
The 7-day modification period does not include new requirements or work outside the originally agreed scope.
This may include:
new features;
additional reports;
additional sheets or modules;
new automation;
additional data processing;
substantial design changes;
new documents; or
any other requirement that was not discussed and agreed before the project began.
If the customer requests additional work, Office Rescue Solutions will review the requirement and communicate the additional charge before carrying out the work.
Additional work will only be undertaken after the customer agrees to the additional cost.
10. Revisions
Reasonable modifications related to the original agreed requirements may be requested within the 7-day modification period.
The modification period does not provide unlimited free revisions or changes to the original project scope.
11. Customer Data and Files
The customer is responsible for providing accurate information, data and files required for the project.
Customers should ensure that they have the necessary rights or permission to provide any documents, data, images or other materials supplied to Office Rescue Solutions.
Office Rescue Solutions will use customer-provided information as necessary to provide the agreed service.
12. Confidentiality
Office Rescue Solutions understands that customers may provide confidential business information, documents, financial information, employee information, reports and internal processes.
Such information will be handled with reasonable care and used only as necessary to provide the requested service, except where disclosure is required by law or otherwise agreed with the customer.
13. Ready-Made Business Tools
Ready-made products such as business trackers, dashboards and management tools are supplied according to the features and description provided for the particular product.
A ready-made product may not exactly match the processes of every business.
Where customization is requested, additional charges may apply.
14. Rescue Consultation
The Rescue Consultation is priced at ₹499.
The consultation is intended to understand the customer's problem, identify the likely cause, discuss possible approaches and determine the appropriate next step.
The consultation fee is non-refundable once the consultation has been scheduled or conducted, subject to any rights or remedies that may apply under applicable law.
If the customer proceeds with a project following the consultation, the ₹499 consultation fee may be adjusted against the agreed project fee, as communicated at the time of project confirmation.
15. Customer Approval
Before customized work begins, the customer is responsible for reviewing and approving the agreed scope, requirements, price and expected deliverables.
Once the customer approves the project and work begins, the terms agreed for that project will apply.
16. Communication
Project-related communication may take place through email, WhatsApp or other communication channels agreed between Office Rescue Solutions and the customer.
Customers should retain relevant quotations, payment references and project communication for their records.
17. Website and Sample Materials
Sample documents, presentations, project documentation, screenshots, Excel previews and other materials displayed on the website are provided to demonstrate the type and quality of work offered by Office Rescue Solutions.
Unless expressly stated otherwise, website samples are demonstration materials and should not be treated as products included with another service.
18. Intellectual Property
Unless otherwise agreed in writing, Office Rescue Solutions retains rights in its own pre-existing templates, systems, methods, designs and reusable components.
Customer-specific deliverables and the rights associated with them will be handled according to the specific agreement or quotation for that project.
Customers must not reproduce, redistribute, resell or commercially exploit Office Rescue Solutions' ready-made products or proprietary materials except where expressly permitted.
19. Service Scope
Office Rescue Solutions aims to provide practical solutions based on the requirements communicated and agreed with the customer.
Where a requirement changes substantially after confirmation, the revised requirement may require a new quotation or additional charge.
20. Contact
For questions regarding these Terms & Conditions, quotations, projects or services, customers may contact:
Office Rescue Solutions
Email: contacts@officerescuesolutions.in
WhatsApp: Available through the contact options on this website.
Terms & Conditions
Last updated: August 2026
